1500+Customer Service Staff, Ready to Serve You

800+Installation Engineers

Our installation engineer team consists of over 800 highly skilled and experienced engineers, dedicated to providing customers with efficient and professional equipment installation and commissioning services. The strength and scale of the team ensure that we can quickly respond to customer needs worldwide, guaranteeing the smooth progress and on-time delivery of projects.
500+Marketing Service Personnel

Our marketing service team comprises more than 500 professionals, committed to offering comprehensive marketing support and services to help customers stand out in the fierce market competition. Team members possess profound industry knowledge, rich market experience, and innovative marketing thinking, enabling them to tailor personalized marketing solutions for various customers, ensuring maximum market coverage and value enhancement of customers' products and services.

Guaranteed solution

design and formulation
Efficient digital

marketing support
Professional customer

management and support
Data analysis

and effect evaluation

After-sales Visit Team: Our after-sales visit team consists of over 100 experienced professionals, focusing on providing efficient and timely after-sales services to customers. Team members have rich technical backgrounds and profound industry knowledge, enabling them to fully understand customer needs, quickly respond to and solve various after-sales problems. Our after-sales visit team ensures that customers receive thoughtful support and assistance in every link after equipment installation and use, helping customers improve equipment operation efficiency, extend equipment service life, and ensure customers' continuous satisfaction.

Online Consulting Service Team: Our online consulting service team is an efficient and professional team dedicated to providing customers with fast and accurate online support. Team members not only have profound industry knowledge and professional skills but also receive strict service training, enabling them to answer customers' questions in the first place, provide personalized solutions, and ensure customers get a high-quality service experience.

24/7 Round-the-Clock Service

Service Hotline: 0512-62519470

Professional Lecturer Team: Our professional lecturer team is composed of a group of experts with profound industry backgrounds and rich practical experience. They not only have solid theoretical knowledge in the technical field, but also have many years of on-site operation experience, which can provide high-quality training and technical explanation services for customers. The team members come from various professional fields, including thermal energy, chemical industry, machinery, environmental protection and other industries, with rich experience in cross industry integration. They are committed to helping customers improve their operational skills, optimize production processes, and provide comprehensive support in equipment maintenance, technological innovation and other aspects.

System Training
Installation Skills Training
Equipment Operation & Maintenance
Fault Diagnosis & Troubleshooting Training
Energy Saving & Consumption Reduction Technology
Chemical Process Optimization
Work Safety Training
Environmental Protection Technology Training
On-site Operation Training
Production Process Training
Customized Training
Online Training Courses

A Systematic and Standardized Process Makes Service, Preparation and Delivery Safer and More Efficient

A Systematic and Standardized Process Makes Service, Preparation and Delivery Safer and More Efficient: In modern enterprise operations, standardized processes are crucial for ensuring service quality, improving work efficiency, guaranteeing safety and smooth delivery. To achieve more efficient workflows and optimize every link from customer service to preparation and delivery, enterprises need to establish a complete systematic process, ensuring each step has clear standards and implementation rules.

The following is a systematic and standardized process from service to preparation and delivery to ensure safer and more efficient operations.: Through systematic process management, we ensure safety, standardization and efficiency in every link from service to preparation and delivery. Enterprises can not only provide customers with quick-response and high-quality services, but also minimize risks and improve operational efficiency to the greatest extent.

Receipt and Confirmation of Customer Requirements

Customers submit requirements through online platforms, phone calls, emails, or face-to-face interactions, and the customer service team receives and records relevant information.
Order Processing and Production Scheduling

After customers confirm the order, the order information is promptly entered into the ERP (Enterprise Resource Planning) system, which automatically checks inventory status, production capacity, and delivery date.
Quality Control and Acceptance

Real-time quality inspections are conducted during the production process to ensure products meet standards. Strict quality inspections and controls are implemented for key links.
Distribution, Preparation and Delivery

Based on the order information, the warehouse system automatically allocates goods and confirms that the products are consistent with the order.

Professional Installation, Commissioning and Operation to Ensure Successful Acceptance of Production Lines

In modern manufacturing, the installation and commissioning of equipment is a key link to ensure the smooth put-into-use of production lines. An efficient and professional installation and commissioning team can ensure the accurate installation and commissioning of production line equipment, enabling it to reach the optimal operating state and providing a solid guarantee for the smooth progress of production.

Installation Preparation Phase

Every step in the installation process must be carried out in strict accordance with the equipment manual and operating procedures to avoid substandard equipment installation or potential safety hazards.
Commissioning and Operation

After installation, preliminary commissioning is first conducted to check whether all functions of the equipment are normal, including the operation of power, control systems, fluid systems, etc., to ensure that each subsystem can work properly.
Production Line Acceptance

After the equipment commissioning is completed, a preliminary acceptance of the production line is organized. The acceptance content includes the installation quality of the equipment, operational stability, and whether the functions meet the standards.
Post-training and Support

After the successful acceptance of the equipment, professional trainers are arranged to provide training for customer operators on equipment use, daily maintenance and troubleshooting, to ensure that customers can operate the equipment proficiently.

Ensuring Excellence and Continuous Improvement

A quality assurance system is an organizational framework designed to ensure stable product quality, covering various aspects such as quality planning, control, assurance, and improvement. Establishing an efficient quality assurance system can effectively prevent quality problems, optimize processes, improve production efficiency, and ensure that the final products can meet market and customer needs.

Quality control is a core part of quality assurance, involving monitoring and inspecting the quality of products in all links and stages. Through effective quality control measures, defects in the production process can be reduced, production efficiency can be improved, and the rate of non-conforming products can be lowered.

Once quality problems are found, timely traceability and rectification are important links to ensure quality. By establishing an effective problem traceability mechanism, the root cause of the problem can be quickly located, and corresponding corrective measures can be taken.

Standardized complaint handling system ensures accurate and efficient problem resolution

In the operation of customer projects, if there is a problem with the production line, customers can make complaints and feedback. We guarantee to complete problem identification within 24 hours, issue solutions, and help domestic/foreign customers solve problems within 3/10 days.

24hrsComplete appraisal 3-10daysProblem-solving

Continuously Improved Global Service Outlets, Ensuring We Are by Your Side to Solve Problems

To better meet the needs of global customers, enterprises must build an efficient and comprehensive service network to ensure timely and professional support and services can be provided anywhere. The construction of global service outlets is not just a geographical expansion, but also an improvement in service quality and customer experience. A well-developed global service outlet system can help enterprises establish closer ties with customers, enhance brand value, and strengthen customer loyalty.

Advanced Production Equipment: Our production lines are equipped with world-leading intelligent equipment, ensuring that every product meets strict quality standards.; Automated production technologies are adopted to improve production efficiency and ensure product consistency and high precision.; Environmentally friendly production facilities are installed, complying with global environmental protection requirements to minimize energy consumption and waste emissions.
High-precision Testing Equipment: Our production lines are equipped with world-leading intelligent equipment, ensuring that every product meets strict quality standards.; Automated production technologies are adopted to improve production efficiency and ensure product consistency and high precision.
Production Environment Monitoring System: Our production workshops are equipped with air quality monitoring systems and temperature-humidity control systems to ensure the production environment meets standardized requirements.; Various indicators in the production environment are monitored in real-time to guarantee the safety of equipment operation and production efficiency.

Intelligent Production: Our laboratories are equipped with high-end scientific research equipment and multi-functional test benches, aiming to provide strong support for product research and development as well as technological innovation. The laboratories have advantages in multiple fields and can meet the testing needs of different projects.

About Suner Production base

Purchasing Guide: New Energy Energy-Saving Drying; Coating Energy-Saving Drying; Pharmaceutical Energy-Saving Drying; Chemical Coating Energy-Saving Drying; Food Energy-Saving Drying; Daily Necessities Energy-Saving Drying

About Us: Company Profile; Six Sigma; Trust Center; Cultural Outlook; Contact Us; Online Message

Cases: Energy-saving Drying; Energy-saving Dehumidification; Drying & Deodorization; O&M Hosting

Service Center: Technical Services; After-Sales Services; Energy-Saving Drying Equipment

National Service Hotline

137-7179-5354

Website: www.sunerjs.com

Email: suner@sunerjs.com

Address: Nanotechnology Industrial Base, Chinese Academy of Sciences, No.128 Fangzhou Road, Suzhou Industrial Park, Suzhou, Jiangsu, China

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